SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Oct 18, 2023 - 05:50 CDT
Update
Bazaarvoice is still working on a resolution to restore all data in Insights Dashboards. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Wednesday, Oct. 18, 2023 11 AM CDT
Posted Oct 17, 2023 - 17:11 CDT
Identified
Bazaarvoice has identified the root cause of the issue and is working on a resolution to restore all data in Insights Dashboards. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Tuesday, Oct. 17, 2023, 5:00 PM CST.
Posted Oct 17, 2023 - 09:05 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation of Insights Dashboards. Production data is delayed after Oct 13th for all clients. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Tuesday. Oct. 17, 2023, 10:00 am CST
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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Oct 16, 2023 - 11:06 CDT
This incident affected: Bazaarvoice Portal (Portal Applications).