Bazaarvoice Status - Degradation - Bulk Feeds, DCE, and SEO

Degradation - Bulk Feeds, DCE, and SEO

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has identified and resolved an issue with the Bulk Feeds, DCE, and SEO. Feed Content was not being sent for the 06/06, 06/07 and 06/08. All delayed feeds have now been delivered.

[1022]

If you have any questions, please contact Bazaarvoice Support.

Posted Jun 09, 2021 - 03:36 CDT

Investigating

Bazaarvoice has identified an issue that is causing a degradation of Bulk Feeds, DCE, and SEO. Expect delayed data delivery for 06/06 - 06/07. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
[1022]
NEXT UPDATE:
Tuesday June 8th, 2021 by 12 pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Jun 07, 2021 - 11:33 CDT

This incident affected: Legacy (PRR) Platform (Feed Processing) and Conversations Platform (Feed Processing).