Bazaarvoice has resolved the issue and the email engagement report now works as expected. This is the final update.
Posted Mar 24, 2020 - 07:59 CDT
Update
We are continuing to investigate this issue.
Posted Mar 23, 2020 - 10:25 CDT
Update
We are continuing to investigate this issue.
Posted Mar 23, 2020 - 10:15 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation of the email engagement report. Reports are available currently through March 19. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. [933]
NEXT UPDATE: March 24,10:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)