Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted Dec 15, 2023 - 10:30 CST
Update
Bazaarvoice is continuing to monitor to confirm a complete resolution of the issue. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Fri. Dec. 15, 2023, 5pm CST
Posted Dec 14, 2023 - 16:59 CST
Update
Bazaarvoice is actively monitoring to confirm a complete resolution of the issue. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Thursday, Dec. 14, 2023, 5pm CST
Posted Dec 13, 2023 - 16:18 CST
Monitoring
Bazaarvoice has taken steps to address the workbench degradation and C1 clients should now be able to access the workbench. We are continuing to monitor to ensure the issue is and will remain fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Wed. Dec. 13, 2023 5pm CST
Posted Dec 12, 2023 - 16:12 CST
Investigating
Bazaarvoice has identified an issue that is causing a degradation of the Workbench portal for clients on our c1 server cluster. Affected clients will not be able to access the workbench, impacting the ability to manage R&R and Q&A content (view, respond to, add notes to, etc.). Clients on c1 may also experience these content management issues via the Response API, which may impact 3rd party extensions (ex. Sprinklr). When accessing the workbench, the browser URL will include c1, c2, c3, etc. - only the subset of clients who see c1 are impacted.
A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
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NEXT UPDATE: Tues. Dec. 12, 2023 5pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Dec 12, 2023 - 15:36 CST
This incident affected: Bazaarvoice Portal (Workbench).