SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 12, 2023 - 07:34 CDT
Update
Bazaarvoice has taken steps to address root cause on the back end and is now working to confirm the delayed feed exports begin generating. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 12, 2023, 12:00 pm CST
(1120)
Posted Apr 11, 2023 - 12:05 CDT
Update
Bazaarvoice continues to investigate the issues with Feed Exports delivery.
The next update will be at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 11, 2023, 12:00 pm CST
(1120)
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 11, 2023 - 07:06 CDT
Update
We are continuing to investigate this issue.
Posted Apr 11, 2023 - 03:52 CDT
Investigating
Bazaarvoice has identified an issue that is causing a delay in delivering feed exports. We are currently working to address the delay and deliver the expected feeds. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 11, 2023, 7:00 am CST
(1120)
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 11, 2023 - 03:51 CDT
This incident affected: Legacy (PRR) Platform (Feed Processing) and Conversations Platform (Feed Processing).