Bazaarvoice has verified that the issue has been resolved. All backlogged content has been included in full and incremental standard client feed files. This is the final update.
[1222]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 18, 2024 - 15:25 CDT
Update
Bazaarvoice continues to monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 18, 2024, 4:00 pm CST
[1222]
Posted Mar 18, 2024 - 05:03 CDT
Update
Bazaarvoice continues to monitor the issue to ensure the matter has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 18, 2024, 5:00 AM CST
[1222]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 15, 2024 - 15:59 CDT
Update
Bazaarvoice continues to monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 15, 2024, 4:00 pm CST
[1222]
Posted Mar 15, 2024 - 05:09 CDT
Update
Bazaarvoice continues to monitor the fix for the issue to ensure the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 15, 2024, 5:00 AM CST
[1222]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 14, 2024 - 14:50 CDT
Monitoring
Bazaarvoice has implemented a fix for the Bulk Export Feed files issue and we are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 14, 2024, 4:00 PM CST
[1222]
Posted Mar 14, 2024 - 04:57 CDT
Update
Bazaarvoice expects to have full feed service restored by Thursday, March 14th. We will provide the next update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 14, 2024, 5:00 AM CST
[1222]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 13, 2024 - 15:28 CDT
Update
Bazaarvoice continues to work on resolving the issue affecting Bulk Feed Exports. We currently expect all feeds to be generated by 3/14 after which the normal feed generation schedule will be resumed.
We will provide the next update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 13, 2024, 2:00 PM CST
[1222]
Posted Mar 13, 2024 - 04:46 CDT
Update
Bazaarvoice continues to work to resolve the issue. Our dev team currently expects all feeds to be generated by 3/14 after which the normal feed generation schedule will be resumed.
We will provide the next update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 13, 2024, 5:00 AM CST
[1222]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 12, 2024 - 13:23 CDT
Update
Bazaarvoice continues to investigate the issue which is affecting Bulk Export Feed files. While the investigation is ongoing we are expecting the daily feed files to be delayed by approximately 12 hours. We will provide the next update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 12, 2024, 2:00 PM CST
Posted Mar 12, 2024 - 06:54 CDT
Update
Bazaarvoice continues to investigate this issue. Dev is working to identify clients impacted by the issue while working to resolve the issue as quickly as possible.
NEXT UPDATE: MAR 12, 2024, 7:00AM CST
[1222]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 11, 2024 - 16:17 CDT
Investigating
Bazaarvoice is investigating an issue which is causing missing data in displayable content export API (DCE API) feed files and incremental standard client feed files being provided to clients.
NEXT UPDATE: MAR 11, 2024, 3:00 PM CST [1222]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 11, 2024 - 12:26 CDT
This incident affected: Conversations Platform (Feed Processing).