Bazaarvoice has verified that the issue has been resolved and is closing this incident. Social Commerce components such as Like2Buy and Galleries are fully operational. This is the final update.
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If you have any questions, please contact Bazaarvoice Support.
Posted Feb 02, 2024 - 09:13 CST
Update
Bazaarvoice has resolved the issue that caused an outage of shopper-facing Social Commerce components, including Like2Buy and Galleries. We will continue monitoring the situation and update you at the designated time below or when new information becomes available.
NEXT UPDATE: Friday, February 2nd, 2024, 5:00 pm CST
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Posted Feb 01, 2024 - 16:53 CST
Update
Bazaarvoice continues to monitor this situation that caused an outage of shopper-facing Social Commerce components, including Like2Buy and Galleries. We will update you at the designated time below or when new information becomes available.
NEXT UPDATE: Thursday, February 1st 2024, 5:00 pm CST
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Posted Jan 31, 2024 - 16:20 CST
Monitoring
Bazaarvoice has implemented a fix for this issue and will continue monitoring this situation. We will update you at the designated time below or when new information becomes available.
NEXT UPDATE: Wednesday, January 31 2024, 5:00 pm CST
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Posted Jan 30, 2024 - 16:58 CST
Identified
Bazaarvoice has identified an issue that is causing an outage of shopper-facing Social Commerce components, including Like2Buy and Galleries. A root cause has been identified and we are actively working to resolve the issue. We will update you at the designated time below or when new information becomes available.
NEXT UPDATE: Tuesday January 30 2024, 6:00 pm CST
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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jan 30, 2024 - 16:20 CST
This incident affected: Social Commerce (Content Display, Content Collection, Portal, Syndication, API Services, Moderation Service).