Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
If you have any questions or are still experiencing any issues, please contact Bazaarvoice Support.
Posted Dec 28, 2020 - 16:26 CST
Update
We are continuing to monitor for any further issues.
Posted Dec 16, 2020 - 15:05 CST
Update
All new Instagram content collected after November 26th has been moderated and displayed as expected, per defined content and display rules.
Following the Facebook API guidelines, Bazaarvoice was able to recover most of the @mention and a limited amount of the most recent @user tagged content that was collected prior to October 21st when the outage began. Due to the limitations of the media we can refresh from Instagram, only #hashtag content collected and approved after November 26th is displayable.
Displays have been optimized to only show valid images, filtering out expired or broken content that could not be recovered. While some broken content may still be present in your Curations portal, this content will not flow to your live Curations display. To ensure your Curations display is fully populated, continue approving new content and consider leveraging your own brand content.
If you have any questions, please contact Bazaarvoice Support.
Posted Dec 16, 2020 - 14:58 CST
Update
As previously posted, the root cause of the issue was resolved and as of November 26th, Instagram content was being collected and will be displayed (if properly approved) in accordance with defined display rules.
Bazaarvoice is continuing to investigate the recovery of content collected before October 21 and will provide an update as soon as new information becomes available. If you are still experiencing display issues such as broken links or missing displays, please submit a support case so we can provide additional assistance.
Posted Dec 09, 2020 - 12:26 CST
Monitoring
Bazaarvoice has fully resolved the issue that affected the collection and display of Instagram content and all new content is being collected and processed properly.
Please note however that some content that was collected prior to October 21 is not available at this time. We are continuing to investigate the recovery of this content and will provide an update when new information becomes available.
Posted Nov 27, 2020 - 09:47 CST
Update
The root cause of the issue that impacted collection of Instagram content and the Curations API was resolved on November 21 however this functionality is still not working as expected. We have communicated this issue to Facebook and are awaiting their response.
Posted Nov 25, 2020 - 07:52 CST
Update
Bazaarvoice is continuing to work with Facebook to resolve the issue and will provide an update when new information becomes available.
Please submit a support case if you are experiencing any issues.
Posted Nov 16, 2020 - 16:54 CST
Update
Bazaarvoice is continuing to work with Facebook to resolve the issue and will provide an update when new information becomes available.
Please submit a support case if you are experiencing any issues.
Posted Nov 13, 2020 - 12:43 CST
Update
Bazaarvoice is working with Facebook to resolve the issue and we hope to have an update soon.
Posted Nov 10, 2020 - 12:31 CST
Update
Bazaarvoice is continuing to investigate this issue and will provide updates as new information becomes available.
Please submit a support case if you are experiencing any issues.
Posted Nov 09, 2020 - 13:58 CST
Update
Bazaarvoice is continuing to investigate this issue and will provide updates as new information becomes available.
Please submit a support case if you are experiencing any issues.
Posted Nov 06, 2020 - 05:27 CST
Update
Bazaarvoice is continuing to investigate this issue and will provide updates as new information becomes available.
Please submit a support case if you are experiencing any issues.
Posted Nov 05, 2020 - 05:46 CST
Update
Bazaarvoice is continuing to investigate the root cause and will provide updates as new information becomes available.
Please submit a support case if you are experiencing any issues.
Posted Nov 03, 2020 - 20:08 CST
Update
Bazaarvoice is continuing to investigate the root cause and will provide updates as new information becomes available.
Please submit a support case if you are experiencing any issues.
Posted Nov 02, 2020 - 10:11 CST
Update
Bazaarvoice is continuing to investigate the root cause and will provide updates as new information becomes available.
Please submit a support case if you are experiencing any issues.
Posted Oct 30, 2020 - 09:39 CDT
Update
Bazaarvoice is continuing to investigate the root cause and will provide updates as new information becomes available.
Please submit a support case if you are experiencing any issues.
Posted Oct 27, 2020 - 06:21 CDT
Update
In addition to Instagram content not being collected, it has been identified that the ongoing issue is also impacting Curations API display.
Bazaarvoice is continuing to investigate the root cause and will provide updates as new information becomes available.
Please submit a support case if you are experiencing any issues.
Posted Oct 23, 2020 - 12:48 CDT
Update
The Curations degradation is currently ongoing and Bazaarvoice is continuing to investigate the root cause. We will provide an update at the designated time below or when new information becomes available.
Posted Oct 22, 2020 - 15:43 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation of Curations. Instagram content is not being collected since Oct 21, 2020 at 5:00 PM CST. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
[REDS-977]
NEXT UPDATE: Thursday, Oct 22, 3pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Oct 22, 2020 - 05:10 CDT
This incident affected: Social Commerce (Content Display, Portal).