Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted Feb 09, 2024 - 13:24 CST
Monitoring
Meta has confirmed the fixes made by Bazaarvoice and the Fanreel app is back online. This is currently being monitored to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Fri. Feb. 9th, 2024, 5:00 PM CST
[1206]
If you have any questions, please contact Bazaarvoice Support.
Posted Feb 08, 2024 - 14:09 CST
Update
Bazaarvoice has addressed issues identified by Meta regarding implementing a fix to restore functionality to the Fanreel App. Meta is now reviewing the changes. We will provide further updates at the designated time below or when new information becomes available.
NEXT UPDATE: Fri. Feb. 9th, 2024, 4:00 PM CST
[1206]
Posted Feb 08, 2024 - 09:22 CST
Update
Bazaarvoice has addressed issues identified by Meta regarding implementing a fix to restore functionality to the Fanreel App. Meta is now reviewing the changes. We will provide further updates at the designated time below or when new information becomes available.
NEXT UPDATE: Wed. Feb. 7th, 2024, 4:00 PM CST
[1206]
Posted Feb 06, 2024 - 17:18 CST
Update
Bazaarvoice continues to work with Meta on implementing a fix to restore functionality to the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.
NEXT UPDATE: Tuesday, February 6th, 2024, 4:00 PM CST
[1206]
Posted Feb 05, 2024 - 15:19 CST
Update
Bazaarvoice continues to work with Meta on implementing a fix to restore functionality to the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.
NEXT UPDATE:
Monday, February 5th, 2024, 4:00 PM CST
[1206]
Posted Feb 02, 2024 - 15:39 CST
Update
We are continuing to work on a fix for this issue.
Posted Feb 02, 2024 - 15:38 CST
Update
Bazaarvoice continues to work with Meta on implementing a fix to restore functionality to the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.
NEXT UPDATE:
Monday, February 5th, 2024, 4:00 PM CST
[1206]
Posted Feb 02, 2024 - 15:32 CST
Identified
Meta has identified remediation actions and Bazaarvoice continues to work with them on restoring functionality to the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.
NEXT UPDATE:
Friday, February 2nd, 2024, 4:00 PM CST
[1206]
Posted Feb 01, 2024 - 15:35 CST
Update
Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.
NEXT UPDATE:
Thursday, February 1st, 2024, 4:00 PM CST
[1206]
Posted Jan 31, 2024 - 15:40 CST
Update
Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.
NEXT UPDATE:
JAN 31, 2024, 4:00 PM CST
[1206]
Posted Jan 30, 2024 - 15:53 CST
Update
Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.
NEXT UPDATE:
JAN 30, 2024, 4:00 PM CST
[1206]
Posted Jan 29, 2024 - 15:59 CST
Update
Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.
NEXT UPDATE:
JAN 29, 2024, 4:00 PM CST
[1206]
Posted Jan 26, 2024 - 15:48 CST
Update
Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.
NEXT UPDATE:
JAN 26, 2024, 4:00 PM CST
[1206]
Posted Jan 25, 2024 - 11:41 CST
Update
Bazaarvoice has continued to work with Meta to identify the root cause of the issue with the Fanreel App. This issue prevents end users from uploading media directly from their Facebook and Instagram accounts to the clients' galleries. We will provide further updates at the designated time below or when new information becomes available.
NEXT UPDATE:
JAN 25, 2024, 12:00 PM CST [1206]
Posted Jan 24, 2024 - 12:12 CST
Investigating
Bazaarvoice has identified an issue that is causing a degradation of Fanreel App. This issue prevents end users from uploading media directly from their Facebook and Instagram accounts to the clients' galleries. Previous content in the galleries is not affected and is still visible. A root cause has yet to be determined, but we have swiftly informed Meta of the situation.
Please note that this issue does not affect other parts of the Social Commerce platform including Facebook-related systems within the Portal. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
JAN 24, 2024, 12:00 PM CST
[1206]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jan 23, 2024 - 16:29 CST
This incident affected: Social Commerce (Content Collection).