SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Oct 30, 2024 - 15:23 CDT
Monitoring
Bazaarvoice has implemented a fix for the issue affecting Social Commerce product tagging functionality. We are currently monitoring the situation to ensure that all services are functioning as expected. We will continue to provide updates as necessary.
NEXT UPDATE: October 30th, 2024, 11:00 am CST
Posted Oct 29, 2024 - 17:59 CDT
Identified
Bazaarvoice is currently experiencing an issue impacting Social Commerce product tagging functionality. This issue also affects moderation services and may cause delays. Our team is actively investigating the root cause and working toward a resolution. The next update will be provided at the scheduled time below or sooner if more information becomes available.
NEXT UPDATE: October 30th, 2024, 5:00 am CST
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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Oct 29, 2024 - 17:19 CDT
This incident affected: Social Commerce (Portal, Moderation Service).