Bazaarvoice has rolled back the change responsible for the degradation and clients should now be able to access their settings for the Bazaarvoice plugin for Shopify. We are continuing to monitor to ensure the issue does not recur.
Next Update: July 27th, 2026, 1:00PM CDT
Posted Jul 24, 2026 - 12:18 CDT
Investigating
Bazaarvoice has detected an issue with the backend service for our plugin for Shopify. We do not expect this is affecting the shopper-facing display or submission components, but it will affect client's ability to access the plugin settings within Shopify. It may also cause delays in feed related services (ex. catalog feed delivery to Bazaarvoice may happen later than usual). We are currently working to restore access so clients can resume making updates to the plugin settings as needed.
Next Update: July 24th, 2026, 1:00PM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jul 24, 2026 - 11:01 CDT
This incident affects: Partner Integrations (Shopify).