SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Jul 10, 2025 - 10:56 CDT
Update
Bazaarvoice will continue to monitor the issue until Client Submission and moderation has been restored.
We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
July 10th, 2025, 11:00 AM CST
[REDS-1323]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Jul 10, 2025 - 08:20 CDT
Update
Bazaarvoice will continue monitoring the issue until Client Submission and moderation has been restored and Teams are monitoring.
We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
July 10th, 2025, 8:00 AM CST
[REDS-1323]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Jul 10, 2025 - 05:11 CDT
Monitoring
Bazaarvoice has identified the root cause of the issue and Client Submission and moderation has been restored and Teams are monitoring.
A fix has been applied, and we are currently monitoring to ensure all services are functioning as expected.
We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
July 10th, 2025, 3:00 AM CST
[REDS-1323]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Jul 09, 2025 - 23:05 CDT
Update
Bazaarvoice has identified the issue and we are working on a fix. We will provide an update at the time below or as soon as new information becomes available.
Next Update July 10th, 2025, 1:00 am CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Jul 09, 2025 - 21:00 CDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 09, 2025 - 19:49 CDT
Update
We are continuing to investigate this issue.
Posted Jul 09, 2025 - 19:09 CDT
Update
We are continuing to investigate this issue.
Posted Jul 09, 2025 - 19:08 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation on processing times within the console impacting our ability to verify content authenticity and the efficiency of reviewer merge and auto-approve/reject processes. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: July 9th, 2025, 11:00 pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Jul 09, 2025 - 19:08 CDT
This incident affected: Bazaarvoice Portal (Portal Applications) and Conversations Platform (Content Submission, Moderation Service).