SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 a.m. - 5:00 p.m. CDT on regular US business days and 8:30 a.m. - 5:00 p.m. GMT on regular UK business days)
Posted Sep 25, 2023 - 09:27 CDT
Update
Bazaarvoice is continuing to monitor the situation to verify that the issue has been fully resolved. Presently, we are not seeing any delays in feed delivery and everything is proceeding on-schedule. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Mon. Sept. 25, 2023 at 11:00am CST
If you have any questions, please contact Bazaarvoice Support.
Posted Sep 22, 2023 - 11:45 CDT
Update
Bazaarvoice is continuing to monitor the situation to verify that the issue has been fully resolved. Presently, we are not seeing any delays in feed delivery and everything is proceeding on-schedule. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Fri. Sept. 22, 2023 at 11:00am CST
If you have any questions, please contact Bazaarvoice Support.
Posted Sep 21, 2023 - 13:11 CDT
Update
Bazaarvoice is continuing to monitor the situation to verify that the issue has been fully resolved. Presently, we are not seeing any delays in feed delivery and everything is proceeding on-schedule. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Thurs. Sept. 21, 2023 at 11:00am CST
If you have any questions, please contact Bazaarvoice Support.
Posted Sep 20, 2023 - 10:27 CDT
Monitoring
All feeds (US, EU, & SEO) have been generated & delivered for Sept. 18th at this time. Although delays are not expected for feeds on subsequent days, Bazaarvoice will keep this incident open for monitoring. More info will be provided as it becomes available or by the next update time listed below.
NEXT UPDATE: Wed. Sept. 20, 2023, 11:00 am CST
[1163]
Posted Sep 19, 2023 - 09:40 CDT
Identified
Bazaarvoice has taken steps to resolve issues with feed exports delivery. All feeds (US, EU, & SEO) have been generated & delivered for Sept. 16th and Sept. 17th at this time. Some feeds for Sept. 18th may be delayed and Bazaarvoice is working to ensure these are completed as quickly as possible. More info will be provided as it becomes available or by the next update time listed below.
NEXT UPDATE: Tues. Sept. 19, 2023, 10:00 am CST
[1163]
Posted Sep 18, 2023 - 09:49 CDT
Investigating
Bazaarvoice has identified an issue that is causing a delay in delivering feed exports. We are currently working to address the delay and deliver the expected feeds. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Mon. Sept. 18, 2023, 10:00 am CST
[1163]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Sep 17, 2023 - 00:29 CDT
This incident affected: Legacy (PRR) Platform (Feed Processing) and Conversations Platform (Feed Processing).