Email Notifications Delayed

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has verified that the email notification delay has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Mar 13, 2023 - 07:31 CDT

Update

Bazaarvoice is continuing to monitor the results of our recent deployed fix to confirm the issue is fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Mon. Mar. 13, 2023 10am CT

Posted Mar 12, 2023 - 09:43 CDT

Monitoring

Bazaarvoice has identified a potential root cause and deployed changes to address the issue. Initial results look promising and we are monitoring carefully to confirm the issue fully resolves. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Sun. Mar. 11, 2023 10am CT

[1107]

If you have any questions, please contact Bazaarvoice Support.

Posted Mar 11, 2023 - 09:26 CST

Investigating

Bazaarvoice has identified an issue causing a degradation resulting in email notification sends being delayed. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
March 11th, 10:00am CT

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Mar 10, 2023 - 15:35 CST

This incident affected: Conversations Platform (Email Notifications).