Text Encoding Issues in Content Submitted since 2025-03-07

Incident Report for Bazaarvoice

Update

Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 24th, 2025, 12 PM CST

Posted Mar 21, 2025 - 11:34 CDT

Update

We are continuing to monitor for any further issues.

Posted Mar 21, 2025 - 11:33 CDT

Update

Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 21st, 2025, 12 PM CST

Posted Mar 20, 2025 - 12:41 CDT

Update

Bazaarvoice has identified the impacted UGC and is actively processing it to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 20th, 2025, 12 PM CST

Posted Mar 19, 2025 - 12:04 CDT

Update

Bazaarvoice has identified the impacted UGC and continues to actively monitor the fix to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.
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NEXT UPDATE:

March 19th, 2025, 12 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business day

Posted Mar 18, 2025 - 07:39 CDT

Update

Bazaarvoice continues to actively monitor the fix deployed to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.

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NEXT UPDATE:

March 17th, 2025, 12 PM CST

Posted Mar 14, 2025 - 13:22 CDT

Update

Bazaarvoice continues to monitor the fix deployed to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.

[1292]

NEXT UPDATE:

March 14th, 2025, 12 PM CST

Posted Mar 13, 2025 - 13:10 CDT

Monitoring

Bazaarvoice is still monitoring the resolution deployed to fix the text encoding issue on portal.bazaarvoice.com to ensure it is completely resolved. We will provide further updates at the time stated below or when new information becomes available.

NEXT UPDATE:
March 13th, 2025, 12 PM CST

[1292]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business day

Posted Mar 12, 2025 - 21:17 CDT

Investigating

Bazaarvoice has identified a text encoding issue with some of the content submitted since 2025-03-07. Some of the texts within the content are replaced by 'I&, #39; and other similar text encoding'. We have confirmed that this issue affects both client-generated and consumer-generated content (Ratings and Reviews and Questions and Answers). A root cause is yet to be determined but we are actively investigating the issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 13th, 2025, 12 PM CST

[1292]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Posted Mar 12, 2025 - 18:06 CDT

This incident affects: Conversations Platform (Content Display) and Bazaarvoice Portal (Portal Applications, Workbench, Connections).