Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.
NEXT UPDATE:
March 31st, 2025, 12 PM CST
Posted Mar 28, 2025 - 11:31 CDT
Update
Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when more information becomes available.
NEXT UPDATE:
March 28th, 2025, 12 PM CST
Posted Mar 26, 2025 - 12:00 CDT
Update
Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when more information becomes available.
NEXT UPDATE:
March 26th, 2025, 12 PM CST
Posted Mar 25, 2025 - 11:57 CDT
Update
Bazaarvoice is continuing to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
March 25th, 2025, 12 PM CST
Posted Mar 24, 2025 - 11:40 CDT
Update
Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
March 24th, 2025, 12 PM CST
Posted Mar 21, 2025 - 11:34 CDT
Update
We are continuing to monitor for any further issues.
Posted Mar 21, 2025 - 11:33 CDT
Update
Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
March 21st, 2025, 12 PM CST
Posted Mar 20, 2025 - 12:41 CDT
Update
Bazaarvoice has identified the impacted UGC and is actively processing it to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
March 20th, 2025, 12 PM CST
Posted Mar 19, 2025 - 12:04 CDT
Update
Bazaarvoice has identified the impacted UGC and continues to actively monitor the fix to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available. [1292]
NEXT UPDATE:
March 19th, 2025, 12 PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business day
Posted Mar 18, 2025 - 07:39 CDT
Update
Bazaarvoice continues to actively monitor the fix deployed to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.
[1292]
NEXT UPDATE:
March 17th, 2025, 12 PM CST
Posted Mar 14, 2025 - 13:22 CDT
Update
Bazaarvoice continues to monitor the fix deployed to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.
[1292]
NEXT UPDATE:
March 14th, 2025, 12 PM CST
Posted Mar 13, 2025 - 13:10 CDT
Monitoring
Bazaarvoice is still monitoring the resolution deployed to fix the text encoding issue on portal.bazaarvoice.com to ensure it is completely resolved. We will provide further updates at the time stated below or when new information becomes available.
NEXT UPDATE: March 13th, 2025, 12 PM CST
[1292]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business day
Posted Mar 12, 2025 - 21:17 CDT
Investigating
Bazaarvoice has identified a text encoding issue with some of the content submitted since 2025-03-07. Some of the texts within the content are replaced by 'I&, #39; and other similar text encoding'. We have confirmed that this issue affects both client-generated and consumer-generated content (Ratings and Reviews and Questions and Answers). A root cause is yet to be determined but we are actively investigating the issue. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
March 13th, 2025, 12 PM CST
[1292]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Mar 12, 2025 - 18:06 CDT
This incident affects: Conversations Platform (Content Display) and Bazaarvoice Portal (Portal Applications, Workbench, Connections).