Bazaarvoice has verified that the issue has been resolved and is closing this incident. All Portal Insight Dashboards are now up to date and fully operational. This is the final update.
[1209]
If you have any questions, please contact Bazaarvoice Support.
Posted Jan 31, 2024 - 09:21 CST
Identified
Bazaarvoice has identified a root cause for an issue that is causing a degradation of Insights Dashboards and is working to implement a fix for delayed data. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Wednesday, Jan 31, 2024, 12:00 pm CST
[1209]
Posted Jan 30, 2024 - 11:29 CST
Update
Bazaarvoice is working to identify a root cause for an issue that is causing a degradation of Insights Dashboards. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Tuesday, Jan 30, 2024, 12:00 pm CST
[1209]
Posted Jan 29, 2024 - 12:06 CST
Investigating
Bazaarvoice has identified an issue that is causing a degradation of Insights Dashboards. Production data is delayed after Jan 27th for all the clients. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Monday, Jan 29, 2024, 1:00 pm CST
[1209]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jan 29, 2024 - 08:33 CST
This incident affected: Bazaarvoice Portal (Portal Applications).