Degradation - Social Commerce Galleries "Find Media" Inconsistently Loading
Incident Report for Bazaarvoice
Resolved
Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Posted Sep 21, 2023 - 10:15 CDT
Monitoring
Bazaarvoice has identified and corrected the root cause for this issue and is currently monitoring to ensure the fix has holistically addressed all the loading issues. We will continue to provide updates here as they become available or by the designated time below:

NEXT UPDATE:
Thurs. Sept. 21, 2023 at 11:00am CST

If you have any questions, please contact Bazaarvoice Support.
Posted Sep 20, 2023 - 16:08 CDT
Update
Bazaarvoice has confirmed that the Social Commerce Find Media issues are only impacting a subset of clients. Affected clients have been seeing the intermittent loading issues in Find Media as of Sat. Sept. 16th. Affected clients may also see intermittent loading issues in their Collections. Bazaarvoice is continuing to investigate and will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Thurs. Sept. 21, 2023 at 11:00am CST

If you have any questions, please contact Bazaarvoice Support.
Posted Sep 20, 2023 - 10:44 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation of the Social Commerce "Find Media" functionality within the Galleries tab. Find Media is loading inconsistently for multiple clients. At this time, a root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Wed. Sept. 20, 2023 11:00AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Sep 19, 2023 - 18:38 CDT
This incident affected: Social Commerce (Portal).