Bazaarvoice has verified that the Connections Dashboard is up to date and is now closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted Feb 27, 2021 - 10:02 CST
Monitoring
Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Monday, March 1st by 2 PM CST
If you have any questions, please contact Bazaarvoice Support.
Posted Feb 26, 2021 - 13:36 CST
Identified
Bazaarvoice has identified the root cause that is causing the stale data in the Connections dashboard. Engineering is working to resolve it. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Feb 26, 2021, 1 PM CST
[999]
If you have any questions, please contact Bazaarvoice Support.
Posted Feb 26, 2021 - 09:34 CST
Investigating
Bazaarvoice has identified an issue that is causing stale data to return in the Connections Dashboards. The affected dashboards are located under Reports > Dashboards > Connections. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.
NEXT UPDATE: Feb 26, 2021, 9 AM CST
[999]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Feb 26, 2021 - 07:14 CST
This incident affected: Bazaarvoice Portal (Workbench).