SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Sep 23, 2025 - 02:38 CDT
Identified
Bazaarvoice has identified the issue causing the delays in Insights and our team is actively working on a fix. Steps have also been taken to backfill the missing data. We will provide an update at the designated time below or when new information becomes available.
Next Update
September 23rd, 2025, 7 AM CST
Posted Sep 22, 2025 - 10:38 CDT
Investigating
Bazaarvoice has identified a data delay issue in the Insights Dashboard. The current estimated delay is 72 hours. Our team has identified what caused the issue and is actively working to resolve it. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
September 22nd, 2025, 11:00 AM CST
[1341]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Sep 22, 2025 - 03:49 CDT
This incident affected: Bazaarvoice Portal (Portal Applications).