Bazaarvoice Status - Degradation - Bulk Feeds Exports

Degradation - Bulk Feeds Exports - US SFTP

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has verified that the issue of a delay in Bulk Feeds Exports on the US SFTP server has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.

Posted Feb 17, 2023 - 10:46 CST

Identified

Bazaarvoice has identified an issue that is causing a degradation of Bulk Feeds exports for US SFTP server. Standard Client Feed, Ratings Feed, Displayable Content Exports, and Premium Partner Exports are currently experiencing a multi-hour delay on the US SFTP server. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
11:00 AM CST, February 17th, 2023

[1105]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Feb 16, 2023 - 16:53 CST

This incident affected: Legacy (PRR) Platform (Feed Processing) and Conversations Platform (Feed Processing).