This incident has been resolved. This is the final update.
Posted Mar 06, 2020 - 11:01 CST
Update
A fix has been implemented and we are still monitoring the results. All email templates in ConfigHub are editable/savable and custom templates can be uploaded.
NEXT UPDATE: March 9, 11:00 AM CST
Posted Mar 06, 2020 - 10:08 CST
Monitoring
A fix has been implemented and we are monitoring the results. All email templates in ConfigHub are editable/savable and custom templates can be uploaded.
NEXT UPDATE: March 6, 11:00 AM CST
Posted Mar 05, 2020 - 15:38 CST
Investigating
Bazaarvoice has identified an issue that is causing a degradation for some Conversations users who have reported they are unable to save some custom email templates in the Config Hub. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. (930)
NEXT UPDATE: March 6, 11:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 05, 2020 - 14:04 CST
This incident affected: Bazaarvoice Portal (Configuration Hub).