Bazaarvoice engineering has now confirmed this issue is fully resolved. Due to a limitation of the Facebook Graph API, there will be some hashtag content from during this outage that will not be recoverable. Mentioned and tagged content has been fully recovered.
NEXT UPDATE: This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted May 03, 2021 - 13:41 CDT
Monitoring
The issue has been fixed by Instagram and Facebook on April 26th at 7:00 pm CST.
The Facebook Graph API suffered an outage that affected the ability for Curalate to retrieve content from Instagram. A fix was deployed by the Facebook & Instagram team. We are currently monitoring our systems to ensure that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Tuesday, April 27th by 5:00 PM CDT
[1009]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 27, 2021 - 06:30 CDT
Identified
Bazaarvoice has identified an issue that is causing issues for the new UGC content to be ingested. Brand-owned content is still being updated and new brand-owned posts are being ingested. We have identified the root cause of the issue and we’re working on a resolution. We will provide an update at the designated time below or when new information becomes available.
Incident Start Time: Friday, April 23, 2021 at approximately 4:00 pm CST
NEXT UPDATE: Wednesday, April 28, 2021 - 3:00 pm CST
[1009]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 26, 2021 - 14:20 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation of the ingestion of Curalate Instagram content. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Monday, April 26, 2021 - 11:00 am CDT
[1009]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 25, 2021 - 17:45 CDT
This incident affected: Social Commerce (Content Display, Content Collection).