Degradation - Email send rates degraded for Conversations

Incident Report for Bazaarvoice

Resolved

Email sending is functioning normally.

Posted Sep 30, 2019 - 15:38 CDT

Update

Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
Monday, September 30, 2019 at 5:00PM

If you have any questions, please contact Bazaarvoice Support.

Posted Sep 27, 2019 - 14:06 CDT

Update

Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
Friday, September 27, 2019 at 2:00PM

If you have any questions, please contact Bazaarvoice Support.

Posted Sep 27, 2019 - 09:59 CDT

Monitoring

Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
Friday, September 27, 2019 at 10:00AM

If you have any questions, please contact Bazaarvoice Support.

Posted Sep 26, 2019 - 16:35 CDT

Investigating

Bazaarvoice has identified an issue that is causing a degradation of email sends for Conversations clients. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.

(882)

NEXT UPDATE:
Thursday, September 26, 2019 at 5:00PM

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Sep 26, 2019 - 16:01 CDT

This incident affected: Legacy (PRR) Platform (Email Notifications) and Conversations Platform (Email Notifications).