Bazaarvoice has deployed a fix and the failed on-demand and scheduled reports have been re-generated. We are continuing to monitor the situation to ensure a full resolution. We will provide an update at the time designated below or as soon as new information becomes available.
NEXT UPDATE:
April 8th, 2026, 5:00 PM CST
If you have any questions, please contact Bazaarvoice Support.
Posted Apr 08, 2026 - 09:36 CDT
Monitoring
Bazaarvoice continues to work towards a resolution and is currently monitoring the delay of on-demand and scheduled Portal Reports. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
April 8th, 2026, 10:00AM CST
[1390]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Apr 08, 2026 - 05:27 CDT
Update
Bazaarvoice is continuing to see positive progress in resolving the processing delays affecting both on-demand and scheduled Portal Reports. Our engineering team remains fully engaged on a fix. We will provide a further update at the time noted below, or sooner if new information becomes available.
NEXT UPDATE:
April 8th, 2026, 4:00 AM CST
[1390]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Apr 07, 2026 - 22:58 CDT
Update
Bazaarvoice is continuing to make progress in resolving the delay of on-demand and scheduled Portal Reports. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
April 7th, 2026, 11:00PM CST
If you have any questions, please contact Bazaarvoice Support.
Posted Apr 07, 2026 - 16:09 CDT
Identified
Bazaarvoice has identified an issue that is causing a delay of on-demand and scheduled reports. A root cause has been determined and a solution is in progress. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
April 7th, 2026, 5:00PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Apr 07, 2026 - 10:33 CDT
This incident affects: Bazaarvoice Portal (Portal Applications).