Facebook Insights Degradation
Incident Report for Bazaarvoice
Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
Posted Nov 13, 2023 - 11:33 CST
Meta has resolved the root cause of this issue and Bazaarvoice has now restored the temporarily-removed Reach metric within the BV Portal > Social Commerce > Social > Facebook | Summary section. Bazaarvoice will continue to monitor over the coming days to ensure the issue is fully resolved.

Mon. Nov. 13, 2023, 12:00 PM CST

Posted Nov 09, 2023 - 13:44 CST
Bazaarvoice is continuing to work with Meta to resolve an issue with Facebook Insights causing stale data in the "Reach" metric within the Social Commerce portal, which has been removed from Social Commerce in the meantime.

Wed. Nov. 9, 2023, 2:00 PM CST

Posted Nov 08, 2023 - 16:14 CST
Bazaarvoice has identified an issue with Facebook Insights causing stale data in the "Reach" metric within the Social Commerce portal. BV Engineering has removed the affected component for the time being. Meta is aware of the issue and is working to resolve.

Wed. Nov. 8, 2023, 4:00 PM CST


If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
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GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Nov 06, 2023 - 15:54 CST
This incident affected: Social Commerce (Portal).