Bazaarvoice Status - Degradation - Delay in content display

Degradation - Delay in content display

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

[1217]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Feb 29, 2024 - 06:50 CST

Update

Bazaarvoice has implemented a fix for the issue and is currently processing the content backlog. We will provide an update at the designated time below or when new information becomes available.

[1217]

NEXT UPDATE:
FEB 29, 2024, 12:00 PM CST

Posted Feb 27, 2024 - 11:52 CST

Update

Posted Feb 26, 2024 - 11:53 CST

Update

We are continuing to work on a fix for this issue.

Posted Feb 26, 2024 - 11:51 CST

Update

Posted Feb 23, 2024 - 09:39 CST

Identified

Bazaarvoice has identified the root cause of the issue and is actively working to find a resolution.

[1217]

NEXT UPDATE:
FEB 23, 2024, 2:00 PM CST

If you have any questions, please contact Bazaarvoice Support.

Posted Feb 22, 2024 - 10:56 CST

Investigating

Bazaarvoice has identified an issue causing a delay in fresh content displaying for Connections, Ratings and Reviews, Questions and Answers. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

[1217]

NEXT UPDATE:
FEB 22, 2024, 12:00 PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Feb 21, 2024 - 13:45 CST

This incident affected: Conversations Platform (Content Display) and Bazaarvoice Portal (Workbench, Connections).