Bazaarvoice has verified that the affected data has been restored from the original issue and is closing this incident. We advise clients to open a support case to initiate a separate investigation if you observe any missing data in Portal > Manage Content. This is the final update.
[1219]
Posted Apr 11, 2024 - 14:49 CDT
Update
Bazaarvoice continues working through the missing content backlog to restore all affected data in the Manage Content Ratings & Reviews application. Review, Contributor (Reviewer), Questions & Answers, and Comment type content should have already been restored. We will provide the next update at the designated time below or when new information becomes available.
NEXT UPDATE: April 11th, 2024, 3:00 PM CST
[1219]
Posted Apr 04, 2024 - 16:04 CDT
Update
Bazaarvoice continues working through the missing content backlog to restore all affected data in the Manage Content Ratings & Reviews application. Review, Contributor (Reviewer), Questions & Answers, and Comment type content should have already been restored. We will provide the next update at the designated time below or when new information becomes available.
NEXT UPDATE:
April 4th, 2024, 3:00 PM CST
[1219]
Posted Mar 29, 2024 - 14:58 CDT
Update
Bazaarvoice continues working through the missing content backlog to restore all affected data in the Manage Content Ratings & Reviews application. Review, Contributor (Reviewer), Questions & Answers, and Comment type content should have already been restored. We will provide the next update at the designated time below or when new information becomes available.
NEXT UPDATE:
MAR 29, 2024, 3:00 PM CST
[1219]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 22, 2024 - 14:24 CDT
Update
Bazaarvoice continues working through the missing content backlog to restore all affected data in the Manage Content Ratings & Reviews application. We will provide the next update at the designated time below or when new information becomes available.
NEXT UPDATE:
MAR 22, 2024, 3:00 PM CST
[1219]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 19, 2024 - 14:18 CDT
Identified
Bazaarvoice has implemented a partial fix for the issue and is currently working through the missing content backlog to restore all affected data in the Manage Content Ratings & Reviews application. We will provide the next update at the designated time below or when new information becomes available.
NEXT UPDATE:
MAR 19, 2024, 3:00 PM CST
[1219]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 18, 2024 - 14:22 CDT
Update
Bazaarvoice continues to search for a root cause on the issue. We will provide the next update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 18, 2024, 3:00 PM CST
[1219]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 15, 2024 - 16:00 CDT
Update
Bazaarvoice continues to search for a root cause on the issue. We will provide the next update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 15, 2024, 3:00 PM CST
[1219]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 14, 2024 - 14:51 CDT
Update
Bazaarvoice continues to work to discover a root cause for the issue, and is working to resolve the issue for impacted clients. We will provide the next update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 14, 2024, 3:00 PM CST
[1219]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 13, 2024 - 15:29 CDT
Update
Bazaarvoice has identified a preliminary list of clients who are impacted by the issue, and is working to discover a root cause. We will provide the next update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 13, 2024, 3:00 PM CST
[1219]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 12, 2024 - 13:24 CDT
Update
Bazaarvoice is working to identify clients impacted by this issue. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 12, 2024, 4:00PM CST
[1219]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 11, 2024 - 16:18 CDT
Update
Bazaarvoice is still investigating an issue leading to a degradation in the functionality of the Manage Content app (R&R). A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 11, 2024, 4:00 PM CST
Posted Mar 08, 2024 - 17:06 CST
Update
Bazaarvoice is still investigating an issue leading to a degradation in the functionality of the Manage Content app (R&R). A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 8, 2024, 4:00 PM CST
Posted Mar 07, 2024 - 15:26 CST
Update
Bazaarvoice is still investigating an issue leading to a degradation in the functionality of the Manage Content app (R&R). A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 7, 2024, 12:00 PM CST
Posted Mar 06, 2024 - 12:10 CST
Investigating
Bazaarvoice has discovered an issue leading to a degradation in the functionality of the Manage Content app (R&R). Clients experiencing the impact may find their review data missing within the app. The root cause is currently under investigation and has not been determined yet. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 6, 2024, 12:00 PM CST
[1219]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 05, 2024 - 13:35 CST
This incident affected: Bazaarvoice Portal (Portal Applications).