Partial Outage - Connections Portal: new content delay

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has verified that the issue has been resolved and all services are fully functioning.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Posted Mar 28, 2025 - 11:19 CDT

Update

Bazaarvoice is continuing to monitor the fix for the partial outage of the Connections Portal to ensure the issue is fully resolved. We will provide an update at the designated time below or as soon as new information becomes available.

NEXT UPDATE:
March 31st, 2025, 11:00 am CST

Posted Mar 28, 2025 - 10:49 CDT

Update

Bazaarvoice continues to monitor the fix for the partial outage of the Connections Portal to ensure the issue is fully resolved. We will provide an update at the designated time below or as soon as new information becomes available.

NEXT UPDATE:
March 28th, 2025, 11:00 am CST

Posted Mar 27, 2025 - 10:48 CDT

Monitoring

Bazaarvoice has implemented a fix for the partial outage of the Connections Portal and we are monitoring the situation to ensure the issue is fully resolved. We will provide an update at the designated time below or as soon as new information becomes available.

NEXT UPDATE:
March 27th, 2025, 11:00 am CST

Posted Mar 27, 2025 - 03:08 CDT

Identified

Bazaarvoice is currently working on a fix for an issue that is causing a partial outage of the Connections Portal. We will provide an update at the designated time below or as soon as new information becomes available.

NEXT UPDATE:
March 27th, 2025, 11:00 am CST

Posted Mar 26, 2025 - 11:00 CDT

Investigating

Bazaarvoice has identified an issue that is causing a partial outage of the Connections Portal: Both Q&A and R&R content are delayed. We will provide an update at the designated time below or as soon as new information becomes available.

NEXT UPDATE:
March 26th, 2025, 11:00 am CST

[1294]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Posted Mar 26, 2025 - 04:06 CDT

This incident affected: Bazaarvoice Portal (Connections).