Bazaarvoice Status - Degradation - Bulk Feeds exports(DCE) are delayed

Degradation - Bulk Feeds exports(DCE) are delayed

Incident Report for Bazaarvoice

Resolved

This incident has been resolved.

Posted Jan 30, 2023 - 13:13 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 30, 2023 - 11:59 CST

Investigating

The Bulk Feeds exports are actively running now and we’re monitoring them. We expect the files to be available within the next business day, and will provide an update at the designated time below or when new information becomes available, whichever comes first.
[1101]

NEXT UPDATE:
12:00PM CST, Jan. 31st, 2023

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Jan 30, 2023 - 12:00 CST

This incident affected: Legacy (PRR) Platform (Feed Processing) and Conversations Platform (Feed Processing).