Bazaarvoice Status - Degradation - Delay in content display

Degradation - Delay in content display

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.

Posted Feb 18, 2024 - 10:27 CST

Monitoring

Bazaarvoice has implemented a fix for the issue and is currently processing the backlog and monitoring the situation and to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
FEB 18, 2024, 10:00 AM CST

If you have any questions, please contact Bazaarvoice Support.

Posted Feb 17, 2024 - 19:13 CST

Update

We are continuing to investigate this issue.

Posted Feb 17, 2024 - 18:01 CST

Investigating

Bazaarvoice has identified an issue causing a delay in fresh content displaying for Connections, Ratings and Reviews, Questions and Answers. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
[1215]

NEXT UPDATE:
FEB 17, 2024, 8:00 PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Feb 17, 2024 - 18:01 CST

This incident affected: Legacy (PRR) Platform (Content Display), Conversations Platform (Content Display), and Bazaarvoice Portal (Workbench, Connections).