SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Sep 07, 2026 - 09:52 CDT
Identified
Bazaarvoice has identified an issue affecting the Insights > Conversion > Display dashboard where the data for August is not currently displayed. Our engineering team has identified the cause and is proactively working on a fix. We will provide an update at the designated time below or as soon as new information becomes available.
As a temporary workaround, you can use the Conversion Impact Report available in Portal > Insights > Reports to access the conversion data for August.
NEXT UPDATE: September 8st, 2026, 8:00PM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Sep 07, 2026 - 09:19 CDT
This incident affected: Bazaarvoice Portal (Portal Applications).