Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
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Posted Jun 24, 2022 - 04:16 CDT
Monitoring
At this time, Reports functionality appears to be fully resolved. Both on-demand reports and scheduled reports (new and old) should be successfully running. For caution, we will continue to monitor for an additional day to ensure no issues have been missed.
NEXT UPDATE: Fri. June. 24, 2022 at 12pm CST
Posted Jun 23, 2022 - 11:46 CDT
Identified
Bazaarvoice has identified the root cause of the portal reporting issue and actions are currently underway to restore full functionality. At this time, on-demand reports should now be running successfully. We are migrating the scheduled reports jobs; some are already running while others may take an additional couple of days. This thread will be updated as new information becomes available.
NEXT UPDATE: Thurs. June. 23, 2022 at 12pm CST
Posted Jun 22, 2022 - 10:46 CDT
Update
Bazaarvoice is continuing to investigate the issue regarding portal reporting. At this time, on-demand reports cannot be run and scheduled reports are delayed. This thread will be updated as new information becomes available.
NEXT UPDATE: Wed. June. 22, 2022 at 12pm CST
Posted Jun 21, 2022 - 10:11 CDT
Investigating
Bazaarvoice has identified an issue regarding portal reporting. Currently on-demand reports cannot be run and scheduled reports are delayed. We are continuing to investigate the route cause and will be providing further updates at the time listed below.
NEXT UPDATE: Tue. June. 21, 2022 at 10am CST
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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jun 21, 2022 - 03:49 CDT
This incident affected: Bazaarvoice Portal (Portal Applications).