Feed Exports delivery is delayed
Incident Report for Bazaarvoice
Resolved
Bazaarvoice has verified that all July 25th exports have been successfully delivered and is closing this incident. This is the final update.

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If you have any questions, please contact Bazaarvoice Support.
Posted Jul 27, 2023 - 05:16 CDT
Update
Bazaarvoice has identified an issue that is causing a delay in delivering feed exports. Delivery of the expected feeds is in progress. All except SEO have been delivered. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
July 27, 2023, 11:00 am CST
Posted Jul 26, 2023 - 15:57 CDT
Monitoring
Bazaarvoice has identified an issue that is causing a delay in delivering feed exports. Delivery of the expected feeds is in progress. All feeds except SEO have generated. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
July 26, 2023, 4:00 pm CST
Posted Jul 26, 2023 - 10:44 CDT
Update
Bazaarvoice has identified an issue that is causing a delay in delivering feed exports. We are currently working to address the delay. Delivery of the expected feeds is now in progress. We will provide an update at the designated time below or when new information becomes available.

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NEXT UPDATE:
July 26, 2023, 11:00 am CS
Posted Jul 25, 2023 - 16:56 CDT
Update
Bazaarvoice has identified an issue that is causing a delay in delivering feed exports. We are currently working to address the delay and deliver the expected feeds. We will provide an update at the designated time below or when new information becomes available.

[1151]

NEXT UPDATE:
July 25, 2023, 5:00 pm CST
Posted Jul 25, 2023 - 11:36 CDT
Identified
Bazaarvoice has identified an issue that is causing a delay in delivering feed exports. We are currently working to address the delay and deliver the expected feeds. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
July 25, 2023, 12:00 pm CST

[1151]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jul 25, 2023 - 08:11 CDT
This incident affected: Legacy (PRR) Platform (Feed Processing) and Conversations Platform (Feed Processing).