Bazaarvoice has implemented a fix for the issue that was causing delays to on-demand and scheduled reports. Report processing has returned to normal, and we are currently monitoring the system to ensure everything continues to operate as expected.
NEXT UPDATE:
April 15th, 2026, 11:00AM CST
Posted Apr 13, 2026 - 09:48 CDT
Identified
Bazaarvoice has identified an issue that is causing a delay of on-demand and scheduled reports. A root cause has been determined and a solution is in progress. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
April 13th, 2026, 10:00AM CST [1392]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)