SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 11, 2024 - 06:39 CDT
Monitoring
Bazaarvoice has implemented a fix for the issue. Content is flowing to all clusters and we are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 11, 2024, 10:00 AM CST
Posted Mar 08, 2024 - 11:59 CST
Update
Bazaarvoice has identified an issue that is causing content on all clusters not to be sent to Moderation. The root cause has been identified, and changes are being made to mitigate the issue. Please note that this will affect clients with a moderation SLA of 24 hours or less. NEXT UPDATE: MAR 8, 2024, 12:30 PM CST
Posted Mar 08, 2024 - 10:21 CST
Update
Bazaarvoice is continuing work on a fix to to mitigate issues affecting moderation services on clusters C1 and C7. Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number.
NEXT UPDATE: MAR 8, 2024,11:00 AM CST
[1221]
Posted Mar 08, 2024 - 09:29 CST
Update
Bazaarvoice is continuing work on a fix to to mitigate issues affecting moderation services on clusters C1 and C7. Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number.
NEXT UPDATE: MAR 8, 2024, 9:00 AM CST
[1221]
Posted Mar 08, 2024 - 06:10 CST
Identified
Bazaarvoice has identified an issue that is causing content on C1, C7 and potentially other clusters not being sent to Moderation. The route cause has been identified and changes are being made to mitigate the issue. Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number.
NEXT UPDATE: MAR 8, 2024, 6:00 AM CST
[1221]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 08, 2024 - 03:50 CST
This incident affected: Legacy (PRR) Platform (Moderation Service) and Conversations Platform (Moderation Service).