Portal Reports are not accessible

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Sep 16, 2026 - 09:30 CDT

Monitoring

Access to Portal Reports has been fully restored. Users can now create, edit and delete reports via the Portal without issue. All scheduled reports continue to function normally.

Our engineering team has implemented a fix and is actively monitoring system performance to ensure ongoing stability. We appreciate your patience while we resolved this issue.

NEXT UPDATE:
September 16th, 14:00 CST
[1427]

Posted Sep 16, 2026 - 05:20 CDT

Investigating

Bazaarvoice has identified an issue affecting Portal Reports.
Users are currently unable to create, edit, or delete reports via the Portal.

* Impacted: Manual creation, editing and deletion of Portal Reports.
* Unaffected: Scheduled reports are continuing to run and generate normally.

Our engineering team is actively investigating and working on a resolution. We will provide an update by the time indicated below, or as soon as new information becomes available.

NEXT UPDATE:
September 16th, 14:00 CST
[1427]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Posted Sep 16, 2026 - 04:38 CDT

This incident affected: Bazaarvoice Portal (Portal Applications).