Degradation - Custom Email Templates
Incident Report for Bazaarvoice
Resolved
Bazaarvoice has verified that the issue preventing clients from updating Email Messages with custom templates in BV Portal (Configuration Hub) has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below [1241]:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
Posted Jun 24, 2024 - 11:38 CDT
Update
Bazaarvoice is continuing to investigate the issue. We will provide the next update at the designated time below or when new information becomes available.

NEXT UPDATE:
JUNE 24, 2024, 5:00 PM CST

If you have any questions, please contact Bazaarvoice Support [1241].
Posted Jun 24, 2024 - 09:48 CDT
Investigating
Bazaarvoice has identified an issue that is preventing clients from updating Email Messages with custom templates in BV Portal - Configuration Hub. We are currently investigating this issue and will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
JUNE 24, 2024, 10:00 AM CST

[1241]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jun 24, 2024 - 04:32 CDT
This incident affected: Bazaarvoice Portal (Configuration Hub).