SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted May 20, 2024 - 02:12 CDT
Update
Bazaarvoice continues to monitor the implemented resolution for this issue to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
May 21, 12:00 PM CST
If you have any questions, please contact Bazaarvoice Support.
Posted May 17, 2024 - 09:12 CDT
Update
Bazaarvoice continues to monitor the implemented resolution for this issue to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
May 16, 12:00 PM CST
If you have any questions, please contact Bazaarvoice Support.
Posted May 15, 2024 - 12:16 CDT
Monitoring
Bazaarvoice has identified an issue that caused a degradation of the Review Response API. The issue caused connections API calls to be redirected to the portal. A root cause has yet to be determined but a resolution has been implemented and is being monitored while we continue to investigate the cause of the issue. Those who have lost access to the connections portal are advised to clear their browser cache and cookies.
We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
May 15, 12:00 PM CST
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If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Posted May 14, 2024 - 12:34 CDT
This incident affected: Conversations Platform (API Services) and Bazaarvoice Portal (Connections).