Bazaarvoice has implemented a fix that was causing GDPR request processing to be delayed and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
(1131)
NEXT UPDATE: Monday, June 5th at 12PM CST
If you have any questions, please contact Bazaarvoice Support.
Posted Jun 02, 2023 - 10:42 CDT
Update
Bazaarvoice has identified the root cause of the GDPR request processing degradation issue and is working on a resolution. We will provide an update at the designated time below or when new information becomes available.
(1131)
NEXT UPDATE: Thursday, June 1st at 12PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted May 31, 2023 - 15:30 CDT
Identified
Bazaarvoice has identified an issue that is causing a degradation of GDPR request processing. The root cause has been determined and work is ongoing to clear a backlog of GDPR requests.
(1131)
NEXT UPDATE: Wednesday, May 31st at 12PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted May 31, 2023 - 04:53 CDT
This incident affected: Legacy (PRR) Platform (API Services) and Conversations Platform (API Services).