SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Aug 04, 2023 - 04:57 CDT
Update
We are currently investigating the failure to deploy PRR code to staging on clusters C1, C2, and C6. This impacts deployment to production where changes must be tested in staging first. This only affects PRR clients. There were no issues with display.
NEXT UPDATE: August 4, 2023, 10:00 AM CST
Posted Aug 03, 2023 - 09:29 CDT
Investigating
We are currently investigating the failure to deploy PRR code to staging on clusters C1, C2, and C6. This impacts deployment to production where changes must be tested in staging first. This only affects PRR clients . There was also failure of moderation and responses in staging for these clusters but that is now resolved. There were no issues with display.
NEXT UPDATE: August 3, 2023, 10:00 AM CST
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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Aug 02, 2023 - 17:03 CDT
This incident affected: Legacy (PRR) Platform (Content Display).