Degradation - Workbench Report Filters Not Working as Expected
Incident Report for Bazaarvoice
Resolved
Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Posted Feb 05, 2020 - 09:32 CST
Investigating
Bazaarvoice has identified an issue that is causing a degradation of the filters within the workbench analyst reports. Affected users are experiencing an issue with filters being removed after editing a report. A root cause has been determined and engineering is working on deploying a resolution. We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
Wednesday, February 5th at 12pm CST.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Feb 04, 2020 - 11:15 CST
Identified
Bazaarvoice has identified an issue that is causing a degradation of the filters within the workbench analyst reports. Affected users are experiencing an issue with filters being removed after editing a report. A root cause has been determined and engineering is working on deploying a resolution. We will provide an update at the designated time below or when new information becomes available whichever comes first.

[WB4947]

NEXT UPDATE:
Tuesday, February 4th at 12pm CST.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Feb 03, 2020 - 16:22 CST
This incident affected: Legacy Ratings and Reviews (PRR) (Workbench - Tools) and Ratings and Reviews (Conversations) (Workbench - Tools).