Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted Jul 23, 2021 - 04:07 CDT
Monitoring
Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: July 23, 12:00 PM CDT
If you have any questions, please contact Bazaarvoice Support.
Posted Jul 22, 2021 - 17:24 CDT
Update
Bazaarvoice is continuing to work on a resolution. We will provide an update at the designated time below or when new information becomes available.
[1027]
NEXT UPDATE: July 22, 06:00 AM CDT
Posted Jul 21, 2021 - 15:19 CDT
Update
Bazaarvoice is continuing to work on a resolution. We will provide an update at the designated time below or when new information becomes available.
[1027]
NEXT UPDATE: July 21, 12:00 PM CDT
Posted Jul 21, 2021 - 06:00 CDT
Identified
Bazaarvoice has identified the root cause of the issue and is working on a resolution. We will provide an update at the designated time below or when new information becomes available.
[1027]
NEXT UPDATE: July 21, 06:00 AM CDT
Posted Jul 20, 2021 - 23:33 CDT
Update
Bazaarvoice is continuing to investigate an issue that is causing a degradation of the Conversations API. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
[1027]
NEXT UPDATE: July 21, 12:00 AM CDT
Posted Jul 20, 2021 - 18:12 CDT
Update
Bazaarvoice is continuing to investigate an issue that is causing a degradation of the Conversations API. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
[1027]
NEXT UPDATE: July 20, 15:00 PM CDT
Posted Jul 20, 2021 - 12:06 CDT
Update
Bazaarvoice is continuing to investigate an issue that is causing a degradation of the Conversations API. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
[1027]
NEXT UPDATE: July 20, 12:00 PM CDT
Posted Jul 20, 2021 - 05:55 CDT
Update
Bazaarvoice is continuing to investigate an issue that is causing a degradation of the Conversations API. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
[1027]
NEXT UPDATE: July 20, 6:00 AM CDT
Posted Jul 19, 2021 - 23:49 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation of the Conversations API. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
[1027]
NEXT UPDATE: July 20, 12:00 AM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jul 19, 2021 - 19:52 CDT
This incident affected: Conversations Platform (API Services).