Degradation - Delay in bulk export data feeds

Incident Report for Bazaarvoice

Monitoring

Bazaarvoice has identified and remediated an issue that will cause a delay in delivery of bulk export feeds and any reporting that relies on bulk data for November 1st. The following will experience delays:

Standard Client Feed
Ratings Feed
Displayable Content Export(DCE)
Google Partner Export Feed
Portal Reporting - Custom reports related to Network data
Insights Dashboards
Network (Syndication data)

We are monitoring the situation and will provide an update at the designated time below or as soon as more information becomes available.

NEXT UPDATE:
November 1st, 5:00pm CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Posted Oct 31, 2026 - 23:38 CDT

This incident affects: Bazaarvoice Portal (Portal Applications) and Conversations Platform (Feed Processing).