Bazaarvoice has verified that the issue has been resolved and all Social Alert emails should now be sending again. Accordingly, Bazaarvoice is closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted Sep 10, 2019 - 12:54 CDT
Identified
Bazaarvoice has identified an issue that is causing a degradation of Social Alert emails (aka Notification emails). This includes emails such as Review Approved and Answer Rejected. The root cause has been identified as relating to code released to support some new functionality with these emails. A fix has already been generated and is currently being deployed across our client base. Upon completion, we will monitor to confirm this fully resolves the issue.
We will provide an update at the designated time below or when new information becomes available whichever comes first.
NEXT UPDATE: Tuesday, September 10th by 5pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)