Bazaarvoice has verified that the issue has been resolved and is closing this incident. Both Brand Edge and Connections are now working as expected. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
[874]
Posted Sep 09, 2019 - 10:34 CDT
Monitoring
Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available whichever comes first.
NEXT UPDATE: Monday, September 9th by 5pm CST
If you have any questions, please contact Bazaarvoice Support.
Posted Sep 06, 2019 - 14:33 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation of BrandEdge and Connections. Currently reviews and questions will frequently not load / display. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.
NEXT UPDATE: Friday, September 6th by 5pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Sep 06, 2019 - 11:32 CDT
This incident affected: Bazaarvoice Portal (Connections, Brand Edge).