SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 a.m. - 5:00 p.m. CDT on regular US business days and 8:30 a.m. - 5:00 p.m. GMT on regular UK business days)
Posted Sep 07, 2023 - 08:08 CDT
Monitoring
Bazaarvoice has implemented a fix for the issue and scheduled reports have been run and completed. We are currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Tuesday, Sept 07, 2023 12:00 p.m CST
[1161]
If you have any questions, please contact Bazaarvoice Support.
Posted Sep 06, 2023 - 12:46 CDT
Identified
Bazaarvoice has identified the root cause of the issue and is working on a resolution. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Wednesday, Sept 06, 2023 04:00 p.m. CST
[1161]
If you have any questions, please contact Bazaarvoice Support.
Posted Sep 05, 2023 - 16:21 CDT
Investigating
Bazaarvoice has identified an issue leading to a delay in scheduled Portal Reports. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Tuesday, Sept 05, 2023 4:00 p.m. CST
[1161]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 a.m. - 5:00 p.m. CDT on regular US business days and 8:30 a.m. - 5:00 p.m. GMT on regular UK business days)
Posted Sep 05, 2023 - 09:56 CDT
This incident affected: Bazaarvoice Portal (Portal Applications).