Contextual Commerce service outage

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Posted Nov 21, 2025 - 11:09 CST

Update

Bazaarvoice is continuing to monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

November 21st, 2025, 5:00 PM CST

If you have any questions, please contact Bazaarvoice Support.

Posted Nov 20, 2025 - 15:48 CST

Update

Bazaarvoice is continuing to monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

November 20th, 2025, 5:00 PM CST

If you have any questions, please contact Bazaarvoice Support.

Posted Nov 19, 2025 - 16:02 CST

Monitoring

Bazaarvoice has implemented a solution to restore the Contextual Commerce service. We are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

November 19th, 2025, 5:00 PM CST

If you have any questions, please contact Bazaarvoice Support.

Posted Nov 18, 2025 - 21:08 CST

Investigating

Bazaarvoice is currently experiencing an outage of the Contextual Commerce service that impacts all clients. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

November 19th, 2025, 6:00 AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Posted Nov 18, 2025 - 19:19 CST

This incident affected: Vibe (Contextual Commerce (CoCo)).