Workbench Reporting: Unavailable via Email

Incident Report for Bazaarvoice

Resolved

Incident has been resolved and reporting is now functioning.

Posted Aug 28, 2023 - 11:51 CDT

Update

We are continuing to investigate this issue.

Posted Aug 28, 2023 - 09:30 CDT

Investigating

Bazaarvoice has identified an issue that is affecting access to Workbench Reports via Email. Workbench Reports are accessible as expected via Portal Login. We are currently investigating this issue and will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Aug 28, 2023, 4:00 pm CST

(1158)

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Aug 28, 2023 - 09:25 CDT

This incident affected: Bazaarvoice Portal (Workbench).