Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available
In addition, we have identified an issue impacting Insights Dashboards and Reports containing both Network and Native data. As a result, Network Partners may also experience data discrepancies, with partial data being displayed across both applications.
We are actively working to understand the scope and timeframe of the issue before applying a fix. An update will be provided on Tuesday 7th July, or as new information becomes available.
Next Update: July 7th, 2025, 10:00 AM CDT [1408]
Posted Jul 06, 2026 - 11:12 CDT
Identified
Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available
In addition, we have identified an issue impacting Insights Dashboards and Reports containing both Network and Native data. As a result, Network Partners may also experience data discrepancies, with partial data being displayed across both applications.
We are actively working to understand the scope and timeframe of the issue before applying a fix. An update will be provided on Monday 6th July, or as new information becomes available. Next Update: July 6th, 2025, 08:00 AM CDT [1408]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Jul 03, 2026 - 08:16 CDT
Monitoring
Bazaarvoice has identified an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. The root cause has been identified, and a fix is now in place. We are actively monitoring the system to ensure stability. A further update will be provided at the designated time below or as new information becomes available.
NEXT UPDATE:
July 6th, 2026, 8AM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Jul 02, 2026 - 14:24 CDT
This incident affects: Conversations Platform (Content Display, Syndication) and Bazaarvoice Portal (Portal Applications).