SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Nov 20, 2025 - 13:39 CST
Monitoring
Bazaarvoice has rolled out a fix for the issue, and Support Portal (https://portal.bazaarvoice.com/) is now operational again. We are still working on identifying the root cause of the issue, and will continue monitoring the situation to ensure no further disruptions occur. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: November 21st, 2025, 4:00 AM CST
[1361]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
Posted Nov 20, 2025 - 12:07 CST
Investigating
Bazaarvoice has identified an issue with the support portal (https://portal.bazaarvoice.com/). Users that are already logged in may be able to access the portal until the session expires. Users that are currently trying to log into the portal won't be able to do so. Our team is actively working to resolve the issue. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: November 20th, 2025, 12:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
Posted Nov 20, 2025 - 09:00 CST
This incident affected: Support Community (Case Submission) and Bazaarvoice Portal (Portal Applications, Try It and Retailer Sampling, Configuration Hub, Connections).